We currently offer shipping to United States, Canada, Finland, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Poland, Portugal, Sweden, Switzerland, United Arab Emirates, United Kingdom, Hungary, Slovenia, Brazil.

All orders over $65 (after discounts are applied) will be granted free standard shipping! Orders under $65 will receive specified shipping rates based on the address the order is being delivered to.

Orders typically take 2-4 business days to process and for our team to ship out to you! 

If using standard shipping, orders can take up to 5-7 business days to arrive. After placing an order, you’ll receive a confirmation email with your order details. You’ll receive a subsequent shipping confirmation with tracking info once we ship.

Due to our fulfillment and ordering process, shipping addresses cannot be changed once the order has been processed, but we will do everything we can to try! If you need to update the shipping address on your order, email us at support@seriouselephant.shop as soon as possible.

To help us assist you better, please include your order number and the full shipping address you would like your order updated with.

Once your order has been placed and processed, you will receive a confirmation order shortly after that includes an order tracking link. 

If you created an account during checkout, you can log into your account to see your order status and history in real time!

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover, and major payment including Shop Pay, Apple Pay, Google Pay.

Our scents are all limited-release; however, we may periodically restock certain scents in the future. We recommend stocking up on your favorite scents before they’re gone!

We happily accept returns for store credit for 30 ml fragrances that remain in their original seal and packaging, are unused, and are in “good as new” condition.

We offer a 30-day return and exchange guarantee, starting from the date your order is marked as delivered. If you’re not completely satisfied, eligible items may be returned for store credit within 30 days. Store credit is issued for the product price minus any applicable fees.

Yes! We know blind-buying a fragrance can feel risky.

Every 30 ml bottle includes a free 1 ml sample of the same scent. Use the sample first to decide if the fragrance suits you—without opening the sealed bottle.

As long as the full-size bottle stays sealed and unused, it remains eligible for our 30-day return policy for store credit.

1. Contact our customer service team to begin the return process.
   
2. We will send you a prepaid USPS return label at our discounted rate.
   
3. Pack your item securely and attach the provided label.
   
4. Drop the package off at any USPS location.
   

Your store credit will include: The full product price minus the return shipping cost, which is deducted from your credit

Cash refunds are not available, but store credit do not expire and is like cash.

You can reach us anytime at support@seriouselephant.shop.

Yes! Our products are cruelty-free and made without any animal products or byproducts.

Our fragrances are formulated with a high-end blend of natural and synthetic components for a product that performs. They are made without preservatives, phthalates, parabens, formaldehydes, or endocrine-disrupting ingredients (amongst others!). 

We follow the highest standards across the industry for clean fragrance, and our fragrances are formulated to exclude a comprehensive set of ingredients that do not meet these standards.

Orders typically take 2-4 business days to process and for our team to ship out to you! 

If using standard shipping, orders can take up to 5-7 business days to arrive. After placing an order, you’ll receive a confirmation email with your order details. You’ll receive a subsequent shipping confirmation with tracking info once we ship.

Due to our fulfillment and ordering process, shipping addresses cannot be changed once the order has been processed, but we will do everything we can to try! If you need to update the shipping address on your order, email us at support@seriouselephant.shop as soon as possible.

To help us assist you better, please include your order number and the full shipping address you would like your order updated with.